Raghunandan Money – Investment Khushiyon Ka.

Escalation Matrix

Sr. No. Department Person
Handling it
Task to take Care Escalation Level Contact No Email ID Corporate Office Address Working Hour
01. Central Desk (CTD) Advisor
  • Trading related updates or queries.
  • Back office related updates or queries.
  • Software related queries.
  • Market related updates or queries.
  • Compliance related updates or queries.
First level of Escalation 0562-4266666
0562-7188999
Get the mail Id from your Respective Dedicated Advisor 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
9.00 AM to 6.00 PM
Monday to Saturday
02. Customer Care Head of Customer Care -- Second level of Escalation 0562-4266600
0562-7188900
askus@rmoneyindia.com 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
9.00 AM to 6.00 PM
Monday to Saturday
03. Central Trading Desk (CTD) Head of Central Advisory Desk(CTD) -- Third level of Escalation 0562-4039271 advisoryhead@rmoneyindia.com 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
9.00 AM to 6.00 PM
Monday to Saturday
04. Management COO (Chief Operative Officer) -- Fourth level of Escalation -- -- 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
9.00 AM to 6.00 PM
Monday to Saturday

In reference to the below attached links of exchange , request you to kindly update the same on our webpage under Escalation matrix tab for the given exchanges.


EXCHANGE

LINKS

MCX

https://igrs.mcxindia.com/DisclosureClientComplaints.aspx

MSEI

https://mseonlinecomplaint.msei.in

NCDEX

https://www.ncdex.com/investor-grievances/online-complaint-registration

 

BSE

https://www.bseindia.com/investors/invgrievstats.aspx

 

NSE

https://investorhelpline.nseindia.com/NICEPLUS/

SCORES

https://scores.sebi.gov.in

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint
with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Important Note: When utilizing our escalation matrix for resolving any concerns or complaints,
please ensure that you request an Interaction ID from your dealer or customer care executive.
This unique identifier will enable you to efficiently track the progress of your complaint request.

Awards and Recognition

  • Winner of Times of India Winner of
    Times of India Brand Excellence Award 2015
    in Financial Services
  • Winner of Commodity Broker of the Year award in 2017 & 2018 by MCX Raghunandan Money Awarded
    Leading Member in Futures for FY
    2019-20.
  • Top 5 Volume driving Brokerage Houses Raghunandan Money Awarded
    Leading Member in Futures for FY
    2021-22.
  • Winner of Krishi Pragati Award 2017 Raghunandan Money Awarded
    Leading Member in Options for FY
    2022-23.
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Filing Complaints on SCORES (SEBI) – Easy & Quick

  1. Register on SCORES Portal (SEBI)
  2. Mandatory details for filing complaints on SCORES:
    1. Name, PAN, Address, Mobile Number, E-mail ID
  3. Benefits:
    1. Effective Communication
    2. Speedy redressal of the grieva`nces

https://scores.sebi.gov.in/dashboard

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Share happiness with your family today & come back soon. We will be right here.

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humein to khushiyon ko badhana hai.

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Customer Care
+91-9568654321

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