RMoney » Escalation Matrix
| Sr. No. | Department | Person Handling it |
Task to take Care | Escalation Level | Contact No | Email ID | Corporate Office Address | Working Hour |
|---|---|---|---|---|---|---|---|---|
| 01. | Central Desk (CTD) | Advisor |
|
First level of Escalation | 0562-4266666 0562-7188999 |
ctd@rmoneyindia.com | 26/257 B , Near Ashish Palace , SultanGanj , Agra – 282004 |
9:00 AM to 6:00 PM Saturday 9:00 AM to 4:00 PM |
| 02. | Customer Care | Head of Customer Care | -- | Second level of Escalation | 0562-4266600 0562-7188900 |
askus@rmoneyindia.com | 26/257 B , Near Ashish Palace , SultanGanj , Agra – 282004 |
9:00 AM to 6:00 PM Saturday 9:00 AM to 4:00 PM |
| 03. | Central Trading Desk (CTD) | Head of Central Advisory Desk(CTD) | -- | Third level of Escalation | 0562-4039271 | advisoryhead@rmoneyindia.com | 26/257 B , Near Ashish Palace , SultanGanj , Agra – 282004 |
9:00 AM to 6:00 PM Saturday 9:00 AM to 4:00 PM |
| 04. | Management | COO (Chief Operative Officer) | -- | Fourth level of Escalation | -- | -- | 26/257 B , Near Ashish Palace , SultanGanj , Agra – 282004 |
9:00 AM to 6:00 PM Saturday 9:00 AM to 4:00 PM |
In reference to the below attached links of exchange , request you to kindly update the same on our webpage under Escalation matrix tab for the given exchanges.
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EXCHANGE |
LINKS |
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MCX |
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MSEI |
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NCDEX |
https://www.ncdex.com/investor-grievances/online-complaint-registration
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BSE |
https://www.bseindia.com/investors/invgrievstats.aspx
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NSE |
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SCORES |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint
with SEBI at
https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/
Please quote your Service Ticket/Complaint Ref No.
while raising your complaint at SEBI SCORES/Exchange portal.
Important Note: When utilizing our escalation matrix for resolving any concerns or complaints,
please ensure that you request an Interaction ID from your dealer or customer care executive.
This unique identifier will enable you to efficiently track the progress of your complaint request.
Winner of 
Raghunandan Money Awarded 
Raghunandan Money Awarded 
Raghunandan Money Awarded 
IT'S TIME TO HAVE SOME FUN!
Your family deserves this time more than we do.
Share happiness with your family today & come back soon. We will be right here.
Investment to ek bahana hai,
humein to khushiyon ko badhana hai.
E-mail
askus@rmoneyindia.com
Customer Care
+91-9568654321
