Raghunandan Money – Investment Khushiyon Ka.

Escalation Matrix

Sr. No. Department Person
Handling it		 Task to take Care Escalation Level Contact No Email ID Corporate Office Address Working Hour
01. Central Desk (CTD) Advisor
  • Trading related updates or queries.
  • Back office related updates or queries.
  • Software related queries.
  • Market related updates or queries.
  • Compliance related updates or queries.
 First level of Escalation 0562-4266666
0562-7188999		 ctd@rmoneyindia.com 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
Monday to Friday
9:00 AM to 6:00 PM
Saturday
9:00 AM to 4:00 PM
02. Customer Care Head of Customer Care -- Second level of Escalation 0562-4266600
0562-7188900		 askus@rmoneyindia.com 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
Monday to Friday
9:00 AM to 6:00 PM
Saturday
9:00 AM to 4:00 PM
03. Central Trading Desk (CTD) Head of Central Advisory Desk(CTD) -- Third level of Escalation 0562-4039271 advisoryhead@rmoneyindia.com 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
Monday to Friday
9:00 AM to 6:00 PM
Saturday
9:00 AM to 4:00 PM
04. Management COO (Chief Operative Officer) -- Fourth level of Escalation -- -- 26/257 B , Near Ashish Palace , SultanGanj ,
Agra – 282004
Monday to Friday
9:00 AM to 6:00 PM
Saturday
9:00 AM to 4:00 PM

In reference to the below attached links of exchange , request you to kindly update the same on our webpage under Escalation matrix tab for the given exchanges.


EXCHANGE

LINKS

MCX

https://igrs.mcxindia.com/DisclosureClientComplaints.aspx

MSEI

https://mseonlinecomplaint.msei.in

NCDEX

https://www.ncdex.com/investor-grievances/online-complaint-registration

 

BSE

https://www.bseindia.com/investors/invgrievstats.aspx

 

NSE

https://investorhelpline.nseindia.com/NICEPLUS/

SCORES

https://scores.sebi.gov.in

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint
with SEBI at https://scores.sebi.gov.in or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Important Note: When utilizing our escalation matrix for resolving any concerns or complaints,
please ensure that you request an Interaction ID from your dealer or customer care executive.
This unique identifier will enable you to efficiently track the progress of your complaint request.

Awards and Recognition

  • Winner of Times of India Winner of
    Times of India Brand Excellence Award 2015
    in Financial Services
  • Winner of Commodity Broker of the Year award in 2017 & 2018 by MCX Raghunandan Money Awarded
    Leading Member in Futures for FY
    2019-20.
  • Top 5 Volume driving Brokerage Houses Raghunandan Money Awarded
    Leading Member in Futures for FY
    2021-22.
  • Winner of Krishi Pragati Award 2017 Raghunandan Money Awarded
    Leading Member in Options for FY
    2022-23.

Company

About Financial-products Refer & Earn (Addvantage) Research Blog Career Privacy-policy Regulatory-information Investors Charter 7 Reasons to Invest with us Most Important Terms and Conditions (MITC) Advisory to client Grievance / Complaint against the Stock Broker / Depository Participant Common SOP for operation of accounts in case of an incapacitated investor SCORES 2.0 ODR do's and don'ts Policy Evoting Authentication Freezing/Blocking of Trading A/c KYC Status Client Guidance Note

Account

Online Account Open Zero Brokerage Full Services Account Opening Charges

Support

Customer care
Tel: 0562-4266600, 7188900

For Queries Email ID
askus@rmoneyindia.com

For Complaints Email ID
complaint@rmoneyindia.com

Central Trading Desk
Tel: 0562-4266666, 7188999

Employee-login Sitemap Contact Us Support

Important Links

Download & Resources Fund Transfer Margin Trading Funding Direct Mutual Funds Addition/Modification/Closure & Re-Start Module
Registered Address: Raghunandan Capital Private Limited, Unit 601 to 602 A, 6th Floor, DSCCSL-Dalal Street Commercial Cooperative Society Limited (53E) Road 5C, Block 53, Zone 5, DTA, Gandhinagar, Gujarat – 382355
Standard Warning/ Disclaimer: Investments in securities market are subject to market risks, Read all the related documents carefully before investing.
Raghunandan Capital (P) Ltd. - CIN no.: U67120GJ2007PTC117898
Member - NSE | BSE | Depository participant (CDSL) | MCX | NCDEX
NSE: TMID - 13176 | SEBI Regn. No: NSE (CASH) (F&O) (CURRENCY): INZ000307234
BSE: TMID - 6112 | SEBI Regn. No.: BSE (CASH) (F&O) (CURRENCY): INZ000307234
CDSL: SEBI Regn. No.: IN-DP-213-2016
MCX: TMID - 56835 | SEBI Reg. No.: INZ000307234
NCDEX: TMID - F01296 | SEBI Reg. No.: INZ000307234
MSEI (CURRENCY): TMID - 2097 | SEBI Reg. No.: INZ000307234, IFSCA
Raghunandan Insurance Brokers (P) Ltd. - CIN no.: U00660RJ2005PTC071285
Direct Broker - IRDA | Direct broker code: IRDA: DB/352
Mutual Funds: ARN- 96718 | EUIN- 383863
Research Analyst:-
RAGHUNANDAN CAPITAL PRIVATE LIMITED - Reg no.: INH000010335
Important Links
SEBI | RBI | NSE | BSE | MCX | NCDEX | NSDL | CDSL | IRDA |  IFSCA

Attention Investor:

  • # Prevent Unauthorised transactions in your account. Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Issued in the interest of investors.
  • # KYC is one time exercise while dealing in securities markets – once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
  • # No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor’s account.
  • # Update Your Nomination - Ensure the security of your investments by updating your nominee details in your Trading & Demat Account online 👉 Click Here to Update 👈
  • # PRO TRADING INTIMATION: WE Confirm that Raghunandan Capital Private Limited is also Engage in Pro Trading( in Equity, Cash, Future & Options along with Commodity Futures & Options) in addition to trading of clients.

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Filing Complaints on SCORES (SEBI) – Easy & Quick

  1. Register on SCORES Portal (SEBI)
  2. Mandatory details for filing complaints on SCORES:
    1. Name, PAN, Address, Mobile Number, E-mail ID
  3. Benefits:
    1. Effective Communication
    2. Speedy redressal of the grieva`nces

https://scores.sebi.gov.in

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